Terms of Service

Effective date: June 30, 2026

These Terms of Service ("Terms") govern your use of the RAAV mobile application ("the App"). By creating an account or using the App, you agree to these Terms.

Please read carefully. These Terms include important provisions about disputes (Section 12), limitation of our liability (Section 11), and the fact that RAAV is not medical or professional fitness advice (Section 8). If you do not agree, do not use the App.

1. About the App

RAAV is a workout, nutrition, and body composition tracking application. It also includes features for coaches to manage athletes and assign programs.

We provide the App "as is" — we do our best to keep it working well and to add useful features, but we cannot guarantee uninterrupted service or that the App will be free of bugs.

2. Eligibility

To use RAAV, you must:

• Be at least 16 years old. We do not knowingly allow users under 16. If we discover an account belongs to someone under 16, we will delete it.
• Be legally able to enter into a contract in your jurisdiction.
• Use the App only for lawful purposes.

If you are using RAAV on behalf of an organization (such as a gym or coaching business), you confirm that you have authority to bind that organization to these Terms.

3. Your account

Creating an account

You can create an account using your email, your Google account, or your Apple ID. You are responsible for:

• Providing accurate information when you sign up
• Keeping your login credentials secure
• All activity that occurs under your account

Account security

If you suspect someone has accessed your account without authorization, email raavsupport@gmail.com immediately. We will help you secure the account.

One account per person

You may create one account for personal use. Creating multiple accounts to circumvent restrictions (such as free-trial limitations) is a violation of these Terms.

Closing your account

You can delete your account at any time from within the App: Settings → Account → Delete Account. See our Privacy Policy for what happens to your data when you do.

4. Subscriptions and payments

Free and Pro tiers

RAAV offers a free tier with core functionality, and a Pro subscription that unlocks additional features.

How billing works

• All payments are processed by Apple through the App Store
• We do not see or handle your payment information at any time
• Subscriptions are charged to your Apple ID when you confirm purchase
• Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period
• You can manage or cancel your subscription at any time through your iOS device's Settings → [your name] → Subscriptions

Free trial

Any free trial of Pro features simply ends when the trial period is over. It does not automatically convert into a paid subscription, and you are not charged unless you choose to subscribe.

Refunds

Refund requests for subscriptions are handled by Apple, not by us. You can request a refund directly through Apple's refund process. We have no control over Apple's refund decisions.

Price changes

If we change subscription pricing, we will notify you in advance. The new price will not apply to your current billing period — it takes effect at your next renewal. You can cancel before then if you do not want to continue at the new price.

5. Your content

What "your content" means

"Your content" includes everything you create in or upload to RAAV: your logged workouts, your logged foods, your custom food library, your saved meals, your body weight history, your profile information, any photos or media you upload, programs you create as a coach, and any notes or text you write.

You own your content

You retain all rights to your content. We do not claim ownership.

License you grant us

To operate the App, we need limited permission to use your content for specific purposes. By using RAAV, you grant us a worldwide, royalty-free license to:

• Store, display, and process your content as needed to provide the App's features to you
• Show your content to the people you've connected with (your coaches, your athletes, recipients of programs you've sent)
• Operate our backend infrastructure (databases, file storage, serverless functions) using the third-party services described in the Privacy Policy

This license ends when you delete the content or your account, except where we have explained otherwise in the Privacy Policy (for example, community food contributions remain anonymized).

Community food database

If you add a food to RAAV's shared community food database (a feature that lets other users log foods you've added), that contribution becomes available to other users of the App. We may continue to make this contribution available even after you delete your account, with your identity removed. See the Privacy Policy for details.

What you cannot upload

You must not upload, post, or share any content that:

• Is illegal, fraudulent, or violates someone else's rights
• Is harassing, threatening, hateful, or discriminatory
• Contains nudity, sexual content, or graphic violence
• Promotes self-harm, disordered eating, or dangerous training practices
• Contains viruses, malware, or other harmful code
• Impersonates another person
• Infringes anyone's intellectual property or privacy rights
• Contains personal information about other people without their consent

We may remove content that violates these rules and may suspend or terminate accounts that repeatedly violate them.

6. Acceptable use

You agree NOT to:

• Use the App for any illegal purpose
• Attempt to access other users' accounts or data
• Reverse engineer, decompile, or extract the source code of the App (except as permitted by law)
• Use automated systems (bots, scrapers) to interact with the App
• Resell, sublicense, or commercialize the App or its features
• Use the App in a way that could damage, disable, or impair our servers or third-party services we depend on
• Circumvent security measures or access restrictions
• Use the App to send unsolicited messages to other users

7. Coach and athlete relationships

RAAV allows users to connect as coaches and athletes. Important things to understand:

We are not a party to coaching relationships

When a coach and athlete connect through RAAV, they are forming a relationship between themselves. RAAV is a tool that supports the relationship — we are not the coach, we are not the athlete, and we are not involved in any agreement between you.

What coaches can see

When you become an athlete connected to a coach, that coach can see:

• Your name and profile photo
• Your weight history
• Your nutrition logs (if you have shared them)
• Your workout history
• Programs assigned to you

Your coach cannot see your account email, password, or payment information.

Coach responsibilities

If you use RAAV as a coach, you agree:

• To respect the privacy of athletes you work with
• Not to share their data outside RAAV without their explicit consent
• To only work with athletes who have voluntarily connected with you
• That you, not RAAV, are responsible for the coaching advice and programs you provide to athletes

Athlete autonomy

If you are an athlete, you can disconnect from a coach at any time. We do not require you to keep a coach relationship active.

8. RAAV is not medical or professional advice

This is important. Please read carefully.

RAAV is a tracking and organization tool. It is NOT:

• Medical advice
• Diagnosis or treatment of any condition
• A substitute for guidance from a licensed physician, registered dietitian, physical therapist, or other qualified professional
• An endorsement that any particular workout, food, weight, or program is appropriate for you

The information displayed in RAAV — including calorie targets, macro recommendations, exercise suggestions, and progress charts — is for general informational purposes. Always consult a qualified professional before making significant changes to your training, nutrition, or health routines, especially if you have any medical condition, are pregnant, are recovering from injury, or have a history of disordered eating.

If you experience pain, dizziness, or any unusual symptoms while following a workout or nutrition plan tracked in RAAV, stop immediately and seek medical attention if needed.

By using RAAV, you acknowledge that you are responsible for your own health and fitness decisions. We are not liable for outcomes that result from following or relying on information in the App.

9. Intellectual property

Our content

The App itself — including its design, code, name, logos, and trademarks — is owned by us or our licensors. You may not copy, modify, distribute, or create derivative works of the App without our permission, except as expressly allowed by these Terms.

Your content

You retain ownership of your content, subject to the license you grant us in Section 5.

Feedback

If you send us feedback, suggestions, or ideas for the App, you grant us permission to use them without compensation or attribution. We are not obligated to use any feedback you provide.

10. Third-party services

RAAV uses third-party services (Firebase, Apple StoreKit, Sentry, FatSecret, USDA FoodData Central, Open Food Facts, and others — listed in the Privacy Policy). When you use the App, you are also subject to the terms and privacy policies of those third parties. We are not responsible for the practices of third-party services, but we choose them carefully and bind them where possible to protect your data.

11. Disclaimers and limitation of liability

"As is" disclaimer

RAAV is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The App will be uninterrupted, error-free, or secure
• Bugs will be corrected promptly
• The App will meet your specific requirements
• Any information in the App is accurate, complete, or current

To the maximum extent permitted by law, we disclaim all implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Food data accuracy

Nutritional information displayed in RAAV is sourced from third-party databases (FatSecret, USDA FoodData Central, Open Food Facts, the Israeli Ministry of Health Tzameret database, and user-submitted entries). We do not independently verify this data. Nutritional values may be inaccurate, incomplete, or out of date. Do not use RAAV as a substitute for professional dietary or medical advice.

Limitation of liability

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, special, consequential, or punitive damages of any kind
• We are not liable for loss of profits, data, goodwill, or other intangible losses
• Our total liability to you for any claim arising from these Terms or your use of the App is limited to the greater of (a) the amount you paid us in the twelve months preceding the claim, or (b) fifty US dollars (USD 50)

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain damages. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

Things we are specifically not liable for

• Health outcomes from following workouts, nutrition plans, or other guidance tracked in RAAV
• The actions, advice, or programs of coaches who use RAAV with you, or athletes you coach through RAAV
• Loss of data due to events outside our reasonable control (network failures, third-party service outages, force majeure)
• Decisions you make based on information shown in the App

12. Disputes and governing law

Governing law

These Terms are governed by the laws of the State of Israel, without regard to its conflict of laws principles.

Jurisdiction

Any dispute arising out of or related to these Terms or your use of the App will be brought exclusively in the courts located in Tel Aviv, Israel, and you consent to the personal jurisdiction of those courts.

Informal resolution first

Before filing any formal legal action, you agree to contact us at raavsupport@gmail.com and try to resolve the dispute informally for at least 30 days.

Time limit

Any claim arising from these Terms or your use of the App must be filed within one year of when the claim arose, or it is permanently barred.

13. Termination

Termination by you

You can stop using the App and delete your account at any time. See Section 3.

Termination by us

We may suspend or terminate your account if:

• You violate these Terms
• You use the App in a way that could harm other users or our systems
• We are legally required to do so
• We discontinue the App entirely

If we terminate your account for violations, we will normally tell you why and give you an opportunity to respond. In severe cases (illegal activity, security threats) we may terminate immediately without notice.

Effect of termination

When your account is terminated:

• You lose access to the App and to your content within it
• Sections of these Terms that by their nature should survive — such as the disclaimers (Section 11), governing law (Section 12), and this Section 13 — remain in effect

App discontinuation

We hope to operate RAAV for a long time, but we cannot guarantee indefinite operation. If we discontinue the App, we will:

• Give you reasonable advance notice
• Allow you to export your data before the discontinuation date
• Refund any unused portion of an active Pro subscription

14. Changes to these Terms

We may update these Terms from time to time. When we do:

• We update the "Effective date" at the top
• For significant changes, we will notify you within the App before the changes take effect
• Your continued use of the App after a change indicates your acceptance of the updated Terms

If you do not agree with a change, you can delete your account at any time.

15. General provisions

Entire agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the App. They replace any prior agreements about the same subject.

Severability

If any part of these Terms is held to be unenforceable, the rest of the Terms remains in full force.

No waiver

If we do not enforce a provision of these Terms, it is not a waiver of our right to enforce it later.

Assignment

You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours (for example, in connection with a sale or reorganization of our business) with notice to you.

No agency

Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between us and you.

Notices

For legal notices to us, email raavsupport@gmail.com. For notices to you, we may use the email address associated with your account or post a notice within the App.

16. Contact

For questions about these Terms, your account, or anything else:

We respond within 30 days, usually much sooner.

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